Tawk – a free app to enhance customer relations
It’s free
Yes! I’m telling you! There is a free App that lets you know who is on your website, where they are from, what pages they are looking into and even allows you to talk directly with them in real time! And again – IT’S FREE! Bonkers right ?
Tawk is a chat app to follow along your costumer’s needs. It works as a chatbox but actually it is way more than that!
First off, here’s the link to the app.
It works as a widget for WordPress, Squarespace and lots of other platforms.
How does it work ?
Tawk was developed as a chatbot. It’s meant to give your visitors a chance to talk to you directly on your website.
There’s an app to control who gets on your website from your phone. You can interact with them directly. It’s up to you if you wish to bother your visitors and ask if they want any help or are looking for any product or service directly or just wait for them to reach out first.
It can also work as offline support. You can setup your message on the app to show an automated message and require an email to eventually reply with feedback. This is a strong tool on it’s own as it allows you to have the direct contact of a potential client.
Gives you control
Wether you’re on a laptop or on the app on your phone, there are a few things Tawk allows you to control :
- You can specifically see which pages your visitor is on and has been on since he arrived on your domain.
- Also gives you for how long the visitor has been on your website
- Set a specific time frame to automatically interact with your visitor (eg. after 3mins on your page, an automated custom message can be sent – “Hi! thank you for visiting MyWebsite. Let me know if you have any questions regarding my product/service.)
- Find out where you costumer is from – instant IP detection let’s you know the country of origin of your visitor
- Assign conversations to team members – yes, tawk allows for team usage and organization.
- Ban or unban visitors
- gather Data on specific visitors allowing you to go in “for the kill” with suggestions later on
It’s Free!!! FOREVER!
It’s insane that this app is free! It gives you so much control and possibilities!
It is used world-wide by some really big and famous brands such as Adidas, Chevrolet or EuropeCar.
Disadvantages
You have to be online to follow through with your costumers if you want to use this app to really enhance your costumer relations.
This is clearly the best way to use it – meaning you need the human resources for it!
However, you can always set an automated message such as “Hi. Thank you for visiting MyWebsite. Write down your enquiries and email and we’ll get back to you asap. thanks”.
All in all, for a free app, Tawk gives you insane control and lot’s of possibilities!
So, what are you waiting for ?
check out Tawk.to right now!
